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  • Enterprise☆Hour - Episode 9

    Simon John Umaru

    Services: Customer Service Training and and Consulting

    Background: BSc. Economics University of Abuja 2014

    Affiliations: Chartered Institute of Customer Relationship Management

    Business Start Date: 2016
    Dear Simon John Umaru,

    My team and I recently launched a social enterprise project in service to mining engineering graduates and students earlier on this year. In as much as it appears as though we're making progress, the negative feedback is higher than the compliments.

    Customers (beneficiaries and volunteering staff) are complaining, some are unhappy and others are not just satisfied irrespective of the selfless service offered.

    I need your professional assistance. I have more background information, but unsure which I should share. How can you add value to this ongoing project?

    Read full story here MHubenterprise

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